The Avenue Hospital

My wife recently underwent surgery at The Avenue hospital, and we cannot help but feel compelled to share our unfortunate experience. While I understand that hospitals can be busy and unpredictable places, the wait we endured was nothing short of a nightmare. Our scheduled surgery was supposed to take place at 12:00 PM, and we arrived at the hospital early, filled with a mix of anticipation and anxiety. However, as the clock ticked away, our sense of optimism began to wane as we found ourselves waiting for over four excruciating hours before being wheeled into the operating room. Being a private patient paying top dollar with one of the best private insurance provider we expected better from The Avenue Hospital. During this interminable wait, my wife's anxiety soared, and the stress was exacerbated by the sterile and impersonal waiting area. The seats were uncomfortable, and there was a noticeable lack of information provided to patients about the status of their procedures. It felt as if I was a number on a list rather than a human being in need of care and reassurance. In the aftermath of this experience, her recovery process is more challenging than it needed to be. The stress and anxiety she felt during the prolonged wait undoubtedly had an impact on her overall well-being and post-operative healing. It's disheartening to think that the very place we had entrusted with my wife's health could have such a negative impact on her recovery. I have to admit the nurses were great and probably the saving grace for the hospital. Wish I had gone through the hospital reviews before we decided to go ahead with the surgery. The lack of communication and transparency from the hospital during this time was inexcusable. No one should have to endure such a stressful and disheartening wait when they are already in a vulnerable state.

I was in for a procedure today and I am very needle-phobic. I cannot get over how incredibly kind and patient and communicative the staff were. I had an amazing nurse with me for the anesthetic but didn't catch her name and a caring nurse named Jonna who helped me all day before and after. There are no words for how thankful I am. It made everything so much easier for me and I am forever grateful.

Recently I had day Surgery and would like to make a Special mention to Kathleen & Jona, whom were the nurses that took care of me through Surgery from pre to post.They both had Great People skills and a Wealth of knowledge in MOH Surgery. The Surgeon Dr Adam Sheridan did a thorough Job. I’ve been admitted for this procedure on numerous occasions and there has been a vast improvement on Hospital Admissions Staff.

Before having day surgery here a week ago, I read the reviews of this hospital and essentially braced myself for a horrible experience, but I had absolutely nothing to worry about, so I wanted to write this for anyone who is anxious about their upcoming stay here. The hospital is clean and calming, and the nurses are incredible. I was looked after so well and the nurses who work here are so wonderful, I wouldn’t have minded staying overnight (something I was dreading as a possibility of my operation). Jake, in particular, made my pre-operative wait 100 times better. He sat with me and chatted, and came down to the ‘waiting bay’ as he knew how nervous I was. Francis, my post-surgery nurse, was wonderful and funny and caring and kind. Trust me, I understand how horrible it is to wait for surgery, hungry and thirsty and nervous, but the people who work at The Avenue are basically angels. It’s an extremely good place to have something scary happen.

Just a warning for anyone who has been referred to the Day Surgery Unit as a public patient. You'll be told to come in at 1:30pm but will be made to wait 5+ hours to go in as you'll be allocated last on the surgery list for the day. If you're someone who is young fit and generally healthy, this will merely be a frustrating and inconveniencing experience. Unfortunately for my elderly non-English-speaking relative (who is diabetic amongst other multiple comorbidities) being told there was at least a 4 hour wait as they were allocated last on the surgery list was not only frustrating and inconvenient. Our experience with the Day Surgery Unit can only be described as negligent. It's common sense and usually protocol for diabetic patients to be prioritised for surgery whether they are privately paying patients or not. This was the first instance where it was clear to us that their public status and the hospital's monetary greed was compromising patient safety. On arrival my relative's systolic blood pressure was >200mmHg. According to hospital guidelines this should initiate a MET call review. No form of escalation occurred. Not once in the 5 hours of waiting was the patient properly followed up/reviewed by anybody even when I finally found a nurse 3 hours later (they were so short staffed) and raised my concerns regarding potential complications the patient could face under sedation. The patient's complaints of a tight chest, shortness of breath, weakness/dizziness and black spots in their vision were ignored. Fast forward to discharge (9pm) we asked what the patient's blood pressure was. The nurse stated she "couldn't find the folder" and even refused to take one on the spot despite the machine being at arm's reach. This is just a brief review. I have never been so appalled and will be submitting a formal complaint in detail.

I recently had a stay at The Avenue Hospital and I was very impressed with the hospital and staff . Nothing was too much , the room was very clean and spacious . Food was very good . I had a beautiful nurse who went way above what I expected . Her name was Julia, I am going back to the hospital next month and I hope to have the same review afterwards

A great hospital with excellent Covid screening process and care for patients. The MRI in radiology was excellent to diagnose my damaged ankle and provide immediate feedback to my specialist. Staff are friendly, efficient, and professional. When visiting the hospital please take into consideration extra time required for filling out paperwork.